How to check your JAMB support ticket

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The Joint Admissions and Matriculation Board has explained how candidates who have raised complaints through its online support platform can access their existing support tickets.

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The examination body gave the explanation in an explainer video on Thursday, outlining five steps candidates can follow to view tickets they have previously created.

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According to JAMB, candidates who have submitted complaints do not need to raise a new ticket to check the status of an existing complaint.

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The board said candidates should first visit its support website, support.jamb.gov.ng, to access the platform.

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The first step, according to JAMB, is to visit the website and proceed to the support section.

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Candidates using mobile phones are required to select “Ticket/Support” from the menu list.

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JAMB explained that after selecting “Ticket/Support”, candidates should choose the “Access Existing Ticket” option.

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The board said candidates would then be required to provide the email address linked to their JAMB e-Facility profile.

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Candidates are also expected to enter any of their ticket IDs in the space provided below the email field.

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JAMB said that after entering the required details, candidates should submit the request.

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The board explained that the submitted information would allow candidates to access their existing ticket, after which they should click on the ticket ID displayed in blue to open it.

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The five steps outlined by JAMB are:

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1. Visit support.jamb.gov.ng.
n2. Select “Ticket/Support” from the menu, particularly when using a mobile phone.
n3. Select “Access Existing Ticket”.
n4. Enter the email address linked to the JAMB e-Facility profile and any ticket ID.
n5. Submit the details and click on the ticket ID displayed in blue to open the ticket.n

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JAMB concluded the video by describing the guide as part of its “JAMB Explained” series.

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